Cancellation & Modification Policy – HazeInk
At HazeInk, we aim to make your shopping experience for our premium metal wall art on https://hazeink.shop as flexible as possible. This Cancellation & Modification Policy outlines how you can cancel or modify your order and the conditions that apply.
1. Order Cancellation
  • Before Processing: You can cancel your HazeInk order free of charge if it hasn’t been processed. HazeInk processes orders within 1-2 business days, so act quickly by emailing [email protected] with your order number and cancellation request.
  • After Processing: Once your order is processed or shipped, cancellation may not be possible. If your HazeInk metal wall art has shipped, you can return it under our HazeInk Return & Refund Policy (#) within 30 days of delivery.
  • HazeInk’s Right to Cancel: HazeInk may cancel orders due to stock issues, pricing errors, or suspected fraud. If this occurs, we’ll notify you via email or phone and refund you fully within 10 business days.
2. Order Modification
  • Before Processing: You can request changes (e.g., shipping address, item quantity, or product swap) before your HazeInk order is processed. Email [email protected] with your order number and modification details within the 1-2 business day processing window.
  • After Processing: Modifications aren’t possible once processing starts. If your order has shipped, use our return process and place a new order for changes.
  • Limitations: Changes depend on product availability and may affect pricing or delivery times. HazeInk will confirm any adjustments with you.
3. How to Request Cancellation or Modification
  • Contact Method: Email [email protected] with your order number and a clear request (e.g., “Cancel Order #1234” or “Change address for Order #5678”).
  • Timing: Submit requests within 24 hours of ordering for the best chance of success before processing begins.
  • Confirmation: HazeInk will reply within 1-2 business days to confirm if your request can be fulfilled.
4. Refunds for Cancellations
  • If your cancellation is approved before processing, HazeInk will refund your full payment to your original method within 10 business days, with no fees.
  • For HazeInk-initiated cancellations (e.g., out-of-stock items), we’ll issue a full refund and explain the reason promptly.
5. Non-Modifiable or Non-Cancellable Orders
  • Custom or made-to-order HazeInk products (if available) cannot be canceled or modified once production starts. This will be noted at purchase.
6. Changes to This Policy
  • HazeInk may update this policy as needed. Changes will be posted here with a new “Last Updated” date. Continued use of HazeInk.shop after updates signifies your acceptance.
Last Updated: March 21, 2025
7. Contact Us
Need to cancel or modify your HazeInk order? We’re here to help:
Thank you for choosing HazeInk—we’re dedicated to making your metal wall art purchase as smooth as possible!