Return & Refund Policy – HazeInk
At HazeInk, your satisfaction with our premium metal wall art is our top priority. If something isn’t quite right with your purchase from https://hazeink.shop, we’re here to help! Below are the details of our return and refund process.
Returns
HazeInk offers a 30-day return policy. You have 30 days from the delivery date to request a return for your item.
To be eligible:
  • Your HazeInk product must be unused, in the same condition as received, and in its original packaging.
  • You’ll need your receipt or proof of purchase.
To start a return, email us at [email protected]. Once approved, we’ll provide instructions on how to return your package.
Please note:
  • Items sent back without prior approval from HazeInk will not be accepted.
  • Return shipping costs are the customer’s responsibility.
Refunds
After we receive and inspect your returned HazeInk item, we’ll notify you about the refund approval. If approved, your refund will be processed to your original payment method within 10 business days. Note that it may take additional time for your bank or card issuer to reflect the refund.
  • No Restocking Fees: HazeInk does not charge any restocking fees for returns.
If more than 10 business days pass after approval and you haven’t received your refund, contact us at [email protected].
Exchanges
Want a different HazeInk piece? The fastest way is to return your current item and place a new order once the return is accepted. This ensures you get your preferred metal wall art quickly.
Damaged or Defective Items
If your HazeInk wall art arrives damaged or defective, email us at [email protected] within 7 days of delivery with photos of the issue. We’ll promptly arrange a replacement or refund—your choice!
Exceptions / Non-Returnable Items
HazeInk cannot accept returns on gift cards or custom-made items due to their personalized nature.
Shipping Costs for Returns
You’re responsible for return shipping fees. Original shipping costs (if any) are non-refundable, and return shipping costs will not be included in your refund.
Contact Us
Questions about returns or refunds at HazeInk? We’re ready to assist:
Thank you for shopping with HazeInk—we’re here to ensure your experience with our metal wall art is exceptional!